A complete guide to DEWA: How to open an account
Dubai is renowned for its modern infrastructure and world-class amenities. The Dubai Electricity and Water Authority (DEWA) is a crucial part of this infrastructure as it ensures a steady supply of electricity and water to residents and businesses across the emirate.
Whether you are moving into a new home, setting up a business, or simply looking to understand the process better, this guide will walk you through everything you need to know about how to open a DEWA account. We’ll also explain how to manage and close your account.
How to open a DEWA account
Why you need a DEWA account
A DEWA account is essential for anyone residing or operating a business in Dubai. Your account facilitates access to electricity and water services, ensuring that your property is habitable and that everything works as it should. Without an account with the Dubai Electricity and Water Authority, you cannot legally connect utilities to a home or business premises, making an account a fundamental requirement for living and working in Dubai.
Required documents for DEWA account registration
You will need the following documents to set up a DEWA account:
- Emirates ID: Required for identification purposes.
- Ejari contract or title deed: Proof of tenancy or property ownership.
- Security deposit: A refundable deposit is mandatory for account activation.
Step-by-step guide to opening a DEWA account
Follow these easy steps to open an account at the Dubai Electricity and Water Authority:
- Visit the DEWA website or Smart App: Visit www.dewa.gov.ae or download the DEWA Smart App.
- Choose the DEWA create account option: Register using your personal and property details and create a profile.
- Upload the necessary documents: Submit copies of your Emirates ID and Ejari contract or title deed.
- Pay the security deposit: Make an online payment through the portal.
- Receive confirmation: You will receive confirmation and service activation details once your DEWA account has been verified.
Activation time and what to expect
The standard activation time for Dubai Electricity and Water Authority services is usually within 24 hours of DEWA account registration. You will receive an email or SMS notification once the service has been activated.
You can check your service status through the DEWA Smart App or website. If your electricity and water services action is delayed, check that you submitted the correct documents and that your payment was processed before querying the delay with the authority.
Understanding your DEWA account
DEWA account number
Your DEWA account number is a unique identifier used for billing and customer service purposes. You can find your account number on your bill, the DEWA Smart App, or on the website. Your number is essential for making payments, making service requests, customer queries, and tracking your electricity and water usage.
Can I have two DEWA accounts?
Yes, you can have multiple DEWA accounts if you own or rent more than one property in Dubai. If you have two or more accounts, you can manage them efficiently through the website or DEWA Smart App. Each of your properties will have its own unique account number, and bills will be generated separately.
How to cancel a DEWA account
You need to close your DEWA account when you move out of a property you’re renting, you sell your property, or you relocate to a different emirate or country. This ensures that you will not be billed for electricity and water usage at that address, your account will be settled, and you receive any refunds you’re entitled to. Use this step-by-step guide to close your account with the Dubai Electricity and Water Authority:
- Log in to your DEWA account online: Access your account through the DEWA website or the Smart App.
- Request a move-out service: Submit an online request for the electricity and water at your property to be disconnected.
- Schedule a final meter reading: The authority will determine when the final meter reading takes place and will inform you of the date.
- Settle your final bills: Make the payments required to clear any outstanding balance.
- Receive security deposit refund: If you are entitled to a security deposit refund, you will receive it via bank transfer or cheque.
- Processing time: The Dubai Electricity and Water Authority usually processes account closure requests within 24 to 48 hours.
Get in touch with the haus & haus team
Navigating Dubai real estate processes such as DEWA account registration, management, and cancellation can be complex, but you don’t have to do it alone. Whether you need assistance setting up utilities such as electricity and water at your new business premises in Dubai, finding a new home, or selling your property, we’re here to help. Contact the haus & haus team today for expert advice and the best property solutions. Let us help you live the Dubai dream.
FAQs: DEWA account & services
You can complete the DEWA account registration process online by visiting www.dewa.gov.ae or by downloading the DEWA Smart App. Provide your personal and property details and submit the required documents, such as copies of your Emirates ID and Ejari contract or title deed.
Your DEWA account and services should be activated within 24 hours once you’ve completed the registration process and paid the security deposit.
No, you cannot transfer your DEWA account to another property, as accounts are property specific. If you move to another property in Dubai, you will need to close your existing DEWA account and open a new one.
The Dubai Electricity and Water Authority will refund your security deposit to your registered bank account or via check once you have settled your final bill.
There are various ways to check your DEWA account number. You can find the number on your monthly bill or by accessing your account via the DEWA website or Smart App.
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