Congratulations Thomas on your new role! You started your career as a leasing consultant at haus & haus, and after only 4 years you’ve reached this level to be our next Leasing Director! Why do you believe you deserve this position, and how hard would you say you had to work towards this achievement?
“Thank you, it’s truly the proudest moment of my career to be given the role of Leasing Director at haus & haus. I believe that I was chosen for the role due to the fact that I adhere to our company core values day in, day out. Since leaving school, Real Estate is the only industry I have worked in, and I have developed a true passion for property. There is no more satisfying feeling than handing someone the keys to their new home when you know you have provided a great customer experience. In 2019 I was awarded for receiving the most 5 star reviews from clients out of the entire company, which contributed to haus & haus earning ‘Platinum Status’ with Feefo. My aim will always be to create ‘clients for life’ which I have done successfully thus far. So in short, yes, I believe I fully deserve it and it’s my main goal to guide the leasing team with the same passion, and create many of their own clients for life.”
You’ve taken over the position from Charlie Bannan, who has now been appointed as the new Sales Director at haus & haus. Do you feel pressure to follow in his footsteps, coming straight from a Leasing Consultant role?
“Charlie has done an amazing job and has developed, what is widely regarded as the best leasing team in Dubai, so naturally they are huge shoes to fill. Thankfully myself and Charlie are very good friends outside of work as we started at haus & haus just a few months’ apart, so therefore working closely alongside each other will be seamless as we know each other’s characteristics well. We also have an honest relationship, which makes the transition a lot easier for me. I don’t feel pressured by the task ahead, I was chosen as I have management experience and have assumed a leadership role among my team before this opportunity was presented to me. It’s more of an excitement to further develop the team and consolidate our position as the number one leasing team in Dubai.”
"The company has gone from strength to strength with each year that passes – January 2020 was our best ever month since opening as a company, and I am confident that unlocking the full potential of this leasing team will contribute to many more records to be broken this year.” – Thomas Poulson, Leasing Director at haus & haus
What can the leasing team and the entire haus team expect from you for 2020?
“The Leasing team can expect someone who’s door will always be open for help, every day of the week. The entire haus & haus team will see someone who has developed through the years into a strong-minded and honest leader, and I hope to inspire to create many more leaders within the company. The company has gone from strength to strength with each year that passes – January 2020 was our best ever month since opening as a company, and I am confident that unlocking the full potential of this leasing team will contribute to many more records to be broken this year.”
What can clients and business partners expect from haus & haus, having you as the new Leasing Director on board?
“Our clients will continue to receive the unrivalled customer experience that haus & haus offer which is highlighted by our ‘Platinum Status’ Feefo title. Earning this status is an accumulation of over 500 positive reviews; with five star reviews coming from seasoned brokers with years of experience, right down to new starters who have been in the industry for only a couple of months. My main focus has always been customer service as this separates you from the crowds of average brokers in the market, and with my guidance I will ensure that our clients receive the best possible customer journey regardless of if they are dealing with brokers with experience of 5 years, or 5 months. Word of mouth is such a powerful tool and thankfully our levels of repeat business and referrals speak volumes of us.”
What can you advise to new starters in the Dubai real estate market, who seek for success and leadership positions?
“My advice would be to always uphold your company values and assume a leadership role, even if you do not have it on your title. I made it clear to others sitting around me that they could ask me questions and that they would receive an honest answer. Selfless acts of sharing knowledge with your colleagues do not go unrecognised by Senior Management as although it may not make you any personal financial gain, it may help your colleague to which ultimately will contribute towards the common goal of the company benefiting. With exciting expansion coming in the very near future, haus & haus are always looking for new talent throughout our divisions to match our ambitions; so if you feel that you want to start a career in Real Estate, and want to join the strongest leasing team in Dubai then we would like to hear from you.”